A2 — AI Apps & Integration
Custom AI Chatbot Development
Custom AI chatbots grounded in your own content, deployed on your website, app or WhatsApp, and tested before customers use them.
Overview
Generic chatbots give generic, sometimes wrong, answers. A useful one answers from your own content, in your tone, and knows when to hand over to a person.
We build chatbots on models such as GPT, Claude or Gemini, ground them in your knowledge base, deploy them where your customers already are and test them the way we'd test any other feature.
What we do
- 01
Connect the bot to your documents, FAQs and data
- 02
Design conversations, tone and hand-off to people
- 03
Deploy on web, in your app or on WhatsApp
- 04
Test intents, edge cases and harmful outputs
- 05
Review real conversations and improve
How we work
- Step 1
Discover
We agree the use case, data sources and what a good answer looks like.
- Step 2
Build
We integrate the model, your data and your product in short iterations.
- Step 3
Evaluate
QA tests accuracy, safety and edge cases against an evaluation set before launch.
- Step 4
Monitor
We track quality and cost in production and keep improving.
Who it's for
- Support teams answering the same questions every day
- Businesses wanting help available outside office hours
- Teams replacing an off-the-shelf bot that gets things wrong
What you get
- A chatbot connected to your content
- Deployment on web, in-app or WhatsApp
- A tested conversation and hand-off design
- A post-launch improvement routine
Questions
What happens when the bot doesn't know the answer?+
It says so and hands over to a person. We design and test that hand-off as carefully as the answers.
Can the chatbot work on WhatsApp?+
Yes, as well as on your website and inside your app.
What does it cost?+
Hourly work starts from $25/hr. Fixed-price projects and dedicated teams are quoted after a free scoping call, based on scope, platforms and timeline.
Tools
- OpenAI
- Claude
- Gemini
- LangChain
- LlamaIndex
- Pinecone
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