A1 — QA Testing

Usability Testing Services

Real-user and expert usability testing that finds confusing flows and friction before your customers do.

Overview

A product can pass every functional test and still lose customers because people can't work out how to use it. Usability testing shows you where real people hesitate, get lost or give up.

We run user sessions on the tasks that matter most, add an expert review against established usability principles, and give you a prioritised list of fixes your designers and developers can act on.

What we test

01
Onboarding and first-time use
02
Navigation and information structure
03
Forms, checkout and sign-up flows
04
Clarity of labels, copy and error messages
05
Mobile layouts and touch targets

Our process

Step 1
Set the goals
We agree the tasks users must complete and what success looks like.
Step 2
Run sessions
Moderated or unmoderated sessions, plus an expert heuristic review.
Step 3
Find the friction
We record where people hesitate, get lost or give up.
Step 4
Recommend fixes
A prioritised list of issues with clear, practical recommendations.

Who it's for

Products with high sign-up drop-off or support volume
Teams launching a new flow or redesign
Founders who want an outside view before launch

What you get

Agreed tasks and success criteria
User sessions with recordings and notes
An expert heuristic review
A prioritised list of issues and recommendations

Questions

Who takes part in the sessions?+

People who match your target users where possible, recruited for each project, plus experienced testers for expert reviews.

Is usability testing the same as QA?+

No. QA checks that features work as specified; usability testing checks whether people can actually use them. They complement each other.

How do we start?+

Book a free scoping call and tell us which flows worry you. Most engagements start within 5–7 business days of agreeing scope, and urgent launch work can start within 48 hours.